Recent Employment History
October 2024 – January 2025: Travel Agent
Telus Digital, 2251 S Decatur Blvd, Las Vegas, NV 89102
Researched and booked airlines, hotel reservations, and car rentals for American Express Platinum cardholders
Entered customers' reservations into computer database. Used proprietary travel references. Made outbound calls and sent emails to customers and vendors for further information to schedule appointments. Made outbound calls to airline companies to ensure that all customer information was correct. Contacted hotels for assistance with rescheduling or cancellations.
April 2023 – October 2024: Customer Service/Appointment Scheduler
AutoNation Las Vegas BDC, 6275 W Sahara Ave, Las Vegas , Las Vegas, NV 89146
Scheduled customers' auto service appointments for over 50 Western AutoNation dealerships. Entered information regarding customers' appointment schedules. Answered customers calls regarding appointment reminders.
March 2019 – March 2023: Reservation Specialist
Sutherland Global Services, Inc, 8725 W Sahara Ave, Las Vegas , Las Vegas, NV 89117
Received and processed customer and neighborhood safety complaints. Computed cost of accommodations for AirBnB hosts and guests using calculator, computer, and company website to quote costs of stays. Recorded and maintained information on client's and host’s properties
May 2011 – March 2012: Content Coordinator
Zappos, 2280 Corporate Circle, Henderson, NV 89074
Managed a portfolio of ~ 50 companies. Ensured product component readiness (measurements, photographs, video) prior to launch. Communicated with company representatives, Zappos buyers, merchandizing staff, and management. Researched products to resolve customer service problems related to description errors
Scheduled customers' auto service appointments for over 50 Western AutoNation dealerships. Entered information regarding customers' appointment schedules. Answered customers calls regarding appointment reminders.
Professional Editing & Writing History
October 2010 – May 2011: Content Editing Assistant
Zappos, 2280 Corporate Circle, Henderson, NV 89074
Created approximately 100 pieces of advertising copy and/or production descriptions per week
Winner of Super Awesome Description Award for the Month of November
February 2000 – September 2003: Scriptwriter, Video editor, Production assistant
Caples Productions, Las Vegas, NV
Editor/ line producer "The Buffalo Jim Show"
Editor, "This Week at LVMS"
Editor, scriptwriter - Commercial series for Club Fortune casino
November 1997 – December 1999: Scriptwriter, Researcher
Arrow Productions, Las Vegas, NV
June 1995 – September 1997: Conversational English Instructor
ELS Language Institute, 55-1 Chongno-2-ga, Chongno-Gu, Seoul South Korea
January 1995 – June 1995: Conversational English Instructor
American Accent Training, 2924-A Arizona Ave, Santa Monica CA 90404-1506
November 1993 – October 1994: Freelance copywriter, scriptwriter, production assistant
Worth Mentioning, 8231 DeLongpre Ave, Suite 1, W Hollywood, CA 94406
May 1985 – September 1988: Volunteer reporter, movie critic, and columnist
Longview Current, 500 SW Longview Road, Lee's Summit, MO 64081
Education
Résumé
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